DAVID EZEKELI

AI · CX · SELF-SERVICE

Don't automatecustomer service.IMPROVE IT.

I help companies use AI, automation and self-service to create customer experiences people actually want to use.

Book a Free Call MY STORY

10 YEARS IN TECHNOLOGYBANKINGMILITARY ITTELECOM

NOT EVERY CUSTOMERWANTS A CHATBOT.

And that's exactly the point.

Some want to chat.
Some want to click.
Some want to solve it themselves.
Some need a human.

Good customer experience starts by knowing the difference.

MY STORY

10 YEARS.3 CHAPTERS.ONE MISSION.

Making technology work better for the customer.

012016UKRAINE

FINANCIAL GENIUS
BANKING

IT STARTEDWITH AN IDEA.

David Ezekeli holding the Financial Genius 2016 award certificate

I won the nationwide Financial Genius competition with a project designed to improve customer service efficiency.

That idea opened the door to my first role in banking.

026 YEARSISRAEL

SYSTEM ADMINISTRATOR
SUPPORT TEAM LEADER

David Ezekeli during his technology service in Israel

Better support workflows.
Structured technician training.
Self-service solutions.

03TODAYISRAEL

TELECOMMUNICATIONS
CUSTOMER EXPERIENCE
SELF-SERVICE

Customer experience at scale.

David Ezekeli holding a home internet router

MONTH 01: #1 CUSTOMER SATISFACTION
MONTH 03: SELF-SERVICE PROJECT

EXPLORE THE CASE

10 YEARS.DIFFERENT ROLES.SAME OBSESSION.

Making technology easier for the customer.

TODAY, I CONNECT ALL OF IT.

MY STORY

Experience

Making technology work better for the customer.

012016 · UKRAINE

FINANCIAL GENIUS → BANKING

I won the nationwide Financial Genius competition with a project designed to improve customer service efficiency.

That idea opened the door to my first role in banking.

026 YEARS · ISRAEL

SYSTEM ADMINISTRATOR → SUPPORT TEAM LEADER

Better support workflows.

Structured technician training. Self-service solutions.

03TODAY · ISRAEL

TELECOMMUNICATIONS

MONTH 01: #1 CUSTOMER SATISFACTION

MONTH 03: SELF-SERVICE PROJECT

CASE STUDY · TELECOMMUNICATIONS

FROM SUPPORT CALLTO SELF-SERVICE.

MONTH 01

CUSTOMER SATISFACTION

Highest customer satisfaction recognition across the support organization nationwide.

MONTH 03

THE QUESTION:

Why should customers call supportjust to activate a router?

BEFORE

ROUTER
CALL SUPPORT
WAIT
AGENT
CONNECTED

AFTER

ROUTER
SELF-SERVICE
CONNECTED

NO CALL.NO WAIT.NO TECHNICIAN.

That's what I mean by innovation.

HOW I HELP

SHOW ME THECUSTOMER PROBLEM.

I don't start with technology.I start with friction.

UNDERSTAND
Find where customers struggle, contact support or abandon the journey.
SIMPLIFY
Design a simpler customer journey and remove unnecessary steps.
AUTOMATE
Apply the right technology — AI, automation or self-service — where it genuinely improves the experience.

AI when AI makes sense.Self-service when self-service makes sense.Human support when a human makes sense.

SHOW ME YOUR CUSTOMER PROBLEM

SELF-SERVICE PRODUCTS

Solutions for Your Business

Ready-made self-service experiences for internet providers, available in two ways:

Branded Deployment: An existing solution, branded for your company and deployed on your server.
Custom Development: A tailored solution built from the existing foundation, with the workflows and integrations your business needs.